We recommend booking your program well in advance. For the open Weekly Programs intended for holidaymakers, registration is required by 3:00 PM the day before, either by phone, email or through our online store. Please note that places are limited for each activity.For private departures, we will provide a custom quote for your group. The price depends on the group size and the content of the program. Request a quote by phone or email – we are happy to tailor an offer according to your wishes.

Our guides will meet you at the Safari House in Ruka (address: Onkerniementie 12), at Iisakki Village in Rukajärvi, or at another agreed location. After getting equipped, transportation takes place either in your own vehicle or with Ruka Safaris’ transport.

We will provide all necessary equipment for the activity. In winter, this typically includes a snowmobile overall, boots, gloves, and a hat or helmet. In summer, for example, rafting gear includes rainwear, rubber boots, life jackets and helmets. We recommend wearing your own sporty clothing under the gear. For hiking programs, sturdy shoes are highly recommended. We are happy to provide additional advice on what to wear.

Driving a snowmobile under the influence of alcohol is strictly prohibited. All vehicles are road-legal and require at least a T-class driver’s license. Our routes include public roads and official snowmobile trails.

Each program description includes the minimum age requirement. For example, in snowmobile programs, the minimum age for children is 5 or 8 years, depending on the activity. Passengers on snowmobiles must be at least 140 cm tall to ensure their feet can safely reach the footrests.The family rafting adventure requires a minimum age of 5 years, while the adventure on larger rapids requires participants to be 18 or older. The minimum age for SUP boarding is 12 years.Pregnant participants are not advised to join rapid floating or husky sled rides. They cannot participate in snowmobile or whitewater rafting programs due to vibration and exhaust emissions, which may pose risks to the unborn baby.

Meal inclusions are specified in each program description. Please inform us of any allergies or dietary restrictions no later than the day before your program.

Ruka Experiences Oy / Ruka Safaris holds liability insurance covering you and your group in case of accidents. This covers damages caused by possible negligence on our part. However, we recommend that you also take out personal travel insurance for the duration of your trip.All snowmobiles are fully insured. In case of damage, the deductible is €1000 per vehicle. This must be paid in full immediately after the program. The deductible is personal and only applies to one program or safari.

We accept cash, debit and credit cards (Visa, Visa Electron, MasterCard, Maestro, and Amex). Please note: we charge for the number of participants confirmed in advance. If the group is larger than reported, we will charge according to the actual number of participants.

Please check the cancellation policy in the product description for each weekly program.Group programs have separate terms and conditions, which will be provided when you request a quote.